Support
Answers to common questions, and how to reach us.
How does filing work?
Say or type something on Home. Leafnote reads it, picks the right note and adds it, then shows a receipt of what changed.
Filing is part of Leafnote Pro, and nothing goes to the AI until you tap Allow. What you add is always saved first. If Home says some are waiting, they file on their own once you’re online, you’ve allowed filing, you have Pro, or a usage limit resets.
How do I undo something?
Tap Undo on the receipt that appears after filing. You can also edit the note yourself. Notes are plain documents you can always change.
How do I turn the AI off?
Open Leafnote’s Settings (the gear on Home) and turn off Sort with AI. While it’s off, nothing is sent. What you add is saved and waits until you turn it back on.
How do I restore my subscription?
After reinstalling Leafnote or moving to a new iPhone, open Leafnote’s Settings (the gear on Home) and tap Restore Purchases. Use the same Apple Account you subscribed with.
How do I cancel?
Subscriptions are handled by Apple. In Leafnote, open Settings (the gear on Home) and tap Manage subscription. Or, on your iPhone, open Settings → [your name] → Subscriptions → Leafnote.
Cancel at least 24 hours before the renewal date to avoid the next charge. Pro stays on until the paid period ends. For a refund, ask Apple at reportaproblem.apple.com.
What happens with iCloud on or off?
With iCloud on, your notes sync through your own iCloud. With it off, they stay on this iPhone and Home shows “iCloud is off”. That means you’re signed out, signed in with a different account, or Leafnote’s iCloud data was deleted.
- Sign back in to the same iCloud account in Settings, and sync resumes on its own.
- Notes are never uploaded into a different iCloud account.
- If Leafnote’s iCloud data was deleted, your notes aren’t uploaded again on their own.
How do I delete my data?
Deleting a note removes it from your notes, and you can undo it. To erase everything:
- Delete the app from your iPhone. This removes its data on the device.
- Delete Leafnote’s iCloud data: Settings → [your name] → iCloud → Manage Storage → Leafnote → Delete Data. The labels vary a little between iOS versions.
The Privacy Policy has the details, including what’s sent where.
Get in touch
Email support@getleafnote.app. Tell us your iPhone model, iOS version and what happened. Please don’t include note content unless it helps.